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Privacy policy

1. general information

The protection of your personal data is of particular concern to us. We process your data exclusively on the basis of the statutory provisions (GDPR, TMG). In this privacy policy, we inform you about the most important aspects of data processing on our website.

2. responsible person

Responsible for the data processing on this website is:

Neitzert Premium Services GmbH
Mergenthalerallee 73-75
65760 Eschborn / Frankfurt
E-mail: booking@neitzert-chauffeur.com

Phone: +49 6196 5823090

3. hosting

Our website is operated by an external service provider (hoster). The personal data collected on this website is stored on the hoster’s servers. This may include, in particular, IP addresses, contact requests, meta and communication data, contract data, contact details, names, website accesses and other data.

The hoster is used for the purpose of fulfilling the contract with our potential and existing customers and in the interest of providing our online services securely, quickly and efficiently.

(As soon as known: enter hosting provider)

4. access data (server log files)

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are in particular

  • Browser type and browser version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address

This data is not merged with other data sources.

5. booking and contact form

If you make inquiries via our booking or contact form, your details from the form, including the contact details you provide there, will be stored by us for the purpose of processing the inquiry, preparing an offer and providing the transport service.

This may include the following data in particular:

  • Name
  • Phone number
  • E-mail address
  • Pick-up and destination address
  • Date and time
  • Additional information about the trip

The processing is carried out to initiate and fulfill the contract in accordance with Art. 6 para. 1 lit. b GDPR.

6. contact by e-mail or telephone

If you contact us by e-mail or telephone, your details will be stored by us for the purpose of processing the request and in the event of follow-up questions.

7. cookies

Our website uses cookies. Cookies do not damage your computer and do not contain viruses. Cookies are used to make our website more user-friendly, effective and secure.

You can set your browser so that you are informed about the setting of cookies, allow cookies only in individual cases or generally exclude them.

8. google maps

This website uses the map service Google Maps to display locations and for route planning. The provider is Google.

To use the functions of Google Maps, it is necessary to save your IP address. This information is usually transmitted to a Google server and stored there.

The use of Google Maps is in the interest of an appealing presentation of our online offers and an easy findability of the places indicated by us.

9. WhatsApp (optional)

If contact is offered via WhatsApp in the future, this will be done via the WhatsApp service. Personal data (e.g. telephone number, message content) may be processed in the process.

It is used exclusively for customer communication and appointment coordination. Contact via WhatsApp is voluntary.

10. payment provider Stripe

We use the payment service provider Stripe to process payments.

For payments, your payment data (e.g. name, email address, payment amount, payment information) will be transmitted to Stripe and processed there. The processing is carried out for payment processing and contract fulfillment in accordance with Art. 6 para. 1 lit. b GDPR.

Stripe may transfer data to third countries. Data processing is carried out on the basis of suitable guarantees in accordance with the GDPR.

11. your rights

You have the right to at any time:

  • Information about your stored data
  • Correction of incorrect data
  • Deletion of your data
  • Restriction of processing
  • Data portability
  • Revocation of consents granted
  • Complaint to a supervisory authority

12. SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content.

13. changes to this privacy policy

We reserve the right to adapt this privacy policy so that it always complies with current legal requirements or to implement changes to our services.