FAQ - Things to know about our driving service
Booking and vehicle fleet
Which vehicles are available?
Experience mobility at the highest level. Choose between the Mercedes-Maybach S 680, the Mercedes-Benz S 580 and the BMW 750 according to your preferences during the booking process. You can find all the details about the vehicles on our vehicle page.
What quality standards apply to the fleet and staff?
The highest safety standards are the foundation of our service. The fleet consists of state-of-the-art four-wheel drive vehicles that are fully serviced in certified specialist workshops. Our chauffeurs have many years of driving experience as well as excellent local knowledge and stand for an anticipatory, discreet and confident driving style.
How short notice are reservations possible?
We are as flexible as your schedule. Reservations can be made online up to two hours before departure. To guarantee unlimited availability of your desired vehicle, we recommend booking 24 hours in advance.
Is it possible to book a vehicle and chauffeur by the hour?
Naturally. For maximum flexibility, we also offer hourly and daily charters in addition to individual transfers. You can book these directly online with just a few clicks or request them for individual requirements.
Exclusive airport transfer
How is the VIP airport transfer organized?
Your chauffeur will be waiting for you with a personal name sign directly in the arrivals area behind the customs barrier. He will take your luggage and accompany you directly to your vehicle.
What happens in the event of a flight delay?
We monitor your flight status in real time and adjust the pick-up accordingly – automatically and without any effort on your part. The first 30 minutes of waiting time are free of charge for you.
Do you offer accompaniment beyond the city limits?
Yes, our multilingual chauffeurs are at your disposal for national and international destinations outside the Rhine-Main area.
What extras can be added to the transfer?
Premium chilled drinks are included with every journey. Child seats, chauffeurs with specific language skills or other individual requests can be conveniently added to your booking.
Things to know about the VIP driver service
Is it possible to choose a single trip, an hourly trip or an exclusive day charter?
Naturally. Whether it’s a trip to your desired destination, a flexible hourly trip or an all-day charter – you can book all options conveniently online at any time.
Is the chauffeur also available internationally?
Our multilingual chauffeurs are at your disposal not only nationwide, but also beyond Germany’s borders.
For which occasions is the VIP chauffeur service suitable?
Whether a business trip, trade fair visit, gala or private journey – our VIP chauffeur service adapts to every occasion. We will accompany you discreetly, punctually and in style to any destination.
What extras can be added to the transfer?
Our VIP service can be tailored entirely to your wishes. Whether it’s chilled champagne, a chauffeur with specific language skills or other personal wishes – we fulfill every desire.
Planning your wedding trip
How much time should I allow for vehicle rental?
We recommend a minimum booking duration of four hours. This gives you enough time for a relaxed photo shoot in the vehicle, the drive to the wedding location and an unforgettable appearance in front of your guests – without any time pressure.
Can the vehicles be used for wedding photos?
Naturally. Whether it’s the imposing Mercedes-Maybach, the elegant S-Class or the dynamic BMW 750 – our vehicles serve as a first-class backdrop for your photos. Your chauffeur will be happy to assist you and position the car according to your wishes.
Is it possible to decorate the vehicle with flowers?
Yes, with full conviction, because your day should be perfect. We offer you various options for decorating and adorning your chosen dream vehicle. Choose your personal favorite from our flower arrangements.
How can we make your trip even more personal?
There are no limits to your ideas. On request, we will be happy to arrange a bottle of champagne, a selection of fine chocolates or whatever else your heart desires.
Payment, security & discretion
Which payment methods are accepted?
All common payment methods are conveniently available for your booking.
How is discretion guaranteed?
Confidentiality is our highest principle. Our chauffeurs are trained to deal with discerning guests and always act with absolute discretion. Your privacy is in the best hands with us.
What safety standards apply to the vehicles?
All vehicles in our fleet meet the latest safety standards, are fully insured and are regularly serviced in certified specialist workshops.
What can I rely on with Neitzert Chauffeur?
Neitzert Chauffeur stands for discretion, punctuality and the highest quality – not just as a promise, but as a practiced standard. As a premium chauffeur service in Frankfurt, the Rhine-Main region and beyond, we accompany you reliably to every occasion.